No AI yet, no budget for new tools, or AI that never delivered? We advise on the right tools, optimize the ones you already have, and help you get the full value from AI, with our people behind it.
Start where you are
We look at your contact volume, your systems and your budget, then recommend the AI tools that fit your operation, not a one-size platform.
Where to start
Sell the platform
Sell the seats
Owns the outcome
Start with one, or combine them. Every offer has a clear scope, timeline and the metrics we will be measured on.
Find out what AI can safely take on before you buy or build anything.
Typically 2 weeks, fixed fee
An AI agent that resolves routine chat and email, and hands everything else to a person with the details already collected.
Typically 4 to 6 weeks
Every conversation scored against your own QA scorecard, with coaching notes to the rep the next morning.
Typically 3 weeks to launch, then monthly
Remove the re-typing, chasing and copying that slow orders, invoices and handoffs.
Scoped per process
Dashboards and a weekly leadership report that turn service data into decisions.
Typically 3 to 4 weeks
AI handles the routine. Our managed team handles the rest, including nights and weekends.
Monthly, under agreed SLAs
So we fix the knowledge first, test where no customer can see, and keep tuning after launch.
Most AI failures are knowledge failures. We find the conflicting answers, outdated articles and promises the AI cannot keep.
We build the AI from what your best people actually do, using resolved tickets as well as the written SOP. Policy gaps go to you to decide.
Test conversations run in a sandbox with order actions switched off, so no customer sees anything until it passes.
Your leads review AI replies on day one, and each channel can be switched off with one toggle.
The QA Coach flags misses and knowledge gaps, so the AI answers better each week.
It scores every human and AI conversation against your own scorecard, so coaching happens the next morning instead of weeks later, and problems surface before customers complain.
QA score · chat ticket
StrengthClear, warm opening and the order number confirmed before anything else.
One fixReturn window quoted from memory. Use the current returns macro.
The AI informs and collects details. Refunds, cancellations and changes stay with people.
Ask for a human, get a human. No loops.
Every flow passes in a sandbox before a customer sees it.
Any channel can go back to your team instantly.
Team leads can override any QA score, and the AI is tuned to match.
QA scores coach for the first 30 days before they count toward performance.
AI Readiness Assessment and business case.
AI Support Agent and QA Coach, live with guardrails.
Tuning, QA, reporting and managed seats as needed.
No. The goal is to take routine questions off your team so people spend their time on the cases that need judgment. The AI hands over anything it should not handle.
It is built only from approved knowledge, tested before launch, and barred from promising refunds, cancellations or changes. The QA Coach reviews every conversation and flags misses within a day.
Usually not. We work inside the platforms you already use wherever they support it, and tell you plainly when they do not.
Full AI resolution rate, CSAT, handover quality, rep QA scores and agent hours saved, agreed with you before launch.
With the AI Readiness Assessment or a free Ops Health Check. Both tell you what AI can safely take on before you commit to a build.
Free, no obligation
Bring one problem: a backlog, slipping service levels, an AI project that stalled, or a role you cannot fill. You leave with a clear read on the root cause and the first three moves.
